LIGNIN Instrument Support Plans

We recognize the importance of keeping the instruments in your lab operating. Speed and reliability are, after all, the driving principles in the creation of each of our automated systems.

In order to keep your systems functioning at their optimum levels and to decrease the likelihood of your lab experiencing any unplanned downtime for maintenance, LIGNIN offers two tiers of support plans for our dispensers and three tiers for our pH Robots.

pH Robot Support Plans

4.01 Plan

$ 1500

Per Year
  • Phone support during standard business hours
  • Repair parts (excluding Consumables and Major Components) at no cost: shipped 2nd day
  • 10% Discount on Consumables (Probes & Amplifiers)
  • 10% Discount on Field Service Repair Kits (Stirring motors, Cables, Relays)
  • 10% Discount on Major Components (Rails, Motor, Power Supply, DAQ Card, BNC 2110)
  • Created for labs with smaller throughput looking for a more basic level of technical assistance and repair support.
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7.01 Plan

$ 2500

Per Year
  • Phone support during standard business hours
  • Repair parts (excluding Consumables and Major Components) at no cost shipped overnight
  • 15% Discount on Consumables (Probes & Amplifiers)
  • 15% Discount on Field Service Repair Kits (Stirring motors, Cables, Relays)
  • 15% Discount on Major Components (Rails, Motor, Power Supply, DAQ Card, BNC 2110)
  • Loaner instrument provided during repairs (Arrival within 5 business days)
  • Intended for labs with medium throughput seeking technical support, fast repair service, and loaner instrument coverage.
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10.01 PlanIncludes Yearly System Upgrade

$ 4500

Per Year
  • Phone support during standard business hours
  • Repair parts (excluding Consumables and Major Components) at no cost shipped overnight
  • 20% Discount on Consumables (Probes & Amplifiers)
  • 20% Discount on Field Service Repair Kits (Stirring motors, Cables, Relays)
  • 20% Discount on Major Components (Rails, Motor, Power Supply, DAQ Card, BNC 2110)
  • Loaner instrument provided during repairs (Arrival within 5 business days)
  • One single-day visit for Preventative Maintenance including instrument overhaul and software upgrades (Does not include travel expenses)
  • Designed for labs with the highest throughput; includes parts and labor for repairs, and a loaner instrument in case of extended repair times, and a once-a-year overhaul and system upgrade.
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Metering Pump Support Plans

Mehlich Plan

$ 750

Per Year
  • Phone support during standard business hours
  • Repair parts (excluding Consumables and Major Components) at no cost: shipped 2nd day
  • 10% Discount on Consumables (Lip Seals, Tubing, Check Valves)
  • 10% Discount on Major Components (Pumpheads, Switches, Power Supply)
  • Created for labs with smaller throughput looking for a more basic level of technical assistance and repair support.
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Olsen Plan

$ 1250

Per Year
  • Phone support during standard business hours
  • Repair parts (excluding Consumables and Major Components) at no cost shipped overnight
  • 20% Discount on Consumables (Lip Seals, Tubing, Check Valves)
  • 20% Discount on Major Components (Pumpheads, Switches, Power Supply)
  • Loaner dispenser provided during repairs (Arrival within 5 business days)
  • Intended for labs with medium throughput seeking technical support, fast repair service, and loaner instrument coverage.
Sign Up!